Frequently Asked Questions and Answers
In the following FAQ we present the most important questions of our customers.
We only sell 100% authentic designer luxury goods. We guarantee the authenticity of our products. Our experts with more than 15 years of experience in this industry check each item extremely carefully. If necessary, we also obtain a second opinion. Important to know: All the beautiful items we sell are unique, which means we only have one in stock. Each of our designer pieces comes with a certificate of authenticity. You can read more about our authenticity guarantee here: https://ilovehandbags.com/en/authenticity-guarantee/
There are many reasons why buying pre-loved handbags is becoming more and more popular. Meanwhile, many designer handbags have a high new price. If you decide to buy a pre-loved handbag, the price is usually much lower. The good quality, functionality and craftsmanship are still there with a brand like Louis Vuitton and Chanel, for example, even if you paid significantly less. Furthermore, the topic of sustainability has now also arrived in the fashion industry. Second hand designer handbags usually have a much longer life, and therefore you also do something good for the environment if you choose a pre-loved designer handbag. If individuality is important for you, then the second hand market is also right for you. Many vintage bags or special limited editions are no longer made. So you can find your very special bag at the second hand market.
Yes, our I Love Handbags showroom in the heart of Leipzig invites you to experience exclusive pre-loved designer pieces from Louis Vuitton, Chanel, Dior and other brands up close. Visits are possible by appointment, in a relaxed atmosphere and with personal advice. You are welcome to bring up to two accompanying persons. You can find more information at: https://ilovehandbags.com/de/showroom/
We love handbags and are very demanding in the selection of products. True to the motto “class instead of mass”, we only offer products that we would also buy ourselves. Most of the unique pieces we offer are in very good to mint condition. Each of our products is carefully checked for authenticity in advance by our team of experts and also cleaned by us if necessary.
Many of our listings are rated by a condition category. In doing so, we are guided by international standards. The rating helps you to classify the quality and make a satisfied purchase.
This is how we define the quality of our products
N+ – New and unworn.
N – In near mint condition, with barely noticeable signs of use.
A – In excellent maintained condition! Only isolated light signs of use such as minimal stains, scratches, and abrasions are visible.
B – In good used condition! Several signs of use are visible, including larger stains, scratches, and abrasions.
C – In acceptable condition! There are visible signs of use or small defects.
D – In highly stressed condition! Clearly visible signs of use and/or numerous, partly larger defects.
E – Unusable.
The invoices for many older products are unfortunately no longer available in most cases, as the purchase was either made too long ago, information about several previous owners can no longer be traced, or is not offered in the purchase. It is important to note that the absence of a purchase invoice is not the sole indication of the authenticity or genuineness of a product. We ensure that we check every product we offer extremely carefully and guarantee that they are 100% authentic designer handbags and accessories. With your purchase you will receive an invoice and a certificate of authenticity from us. You can read more about our authenticity guarantee here: https://ilovehandbags.com/en/authenticity-guarantee/
We ship our items worldwide! Our products are always adequately insured and shipped with tracking number. As soon as we have shipped your order, we will send you the shipping confirmation with your tracking number, which you can use to track your package.
Once you have completed your order, you will receive a confirmation email. In rare cases, this may end up in the junk folder. Our goods are then packed and shipped lovingly and safely by our team usually within one business day. You will receive an email as soon as the goods have been shipped.
For Customer in the EU, we offer a 14-day return policy from receipt of delivery. We accept returns only if the goods are in the same condition as delivered by us and the product or safety label has not been removed. If you would like to return your merchandise, please send us a message at info@ilovehandbags.com so we can inform you about the process. You will bear the costs for the return shipment.
Our latest bag drops always go online on Fridays at 7pm. The note “available from Friday 7pm” means that you can view the product and all the details in advance, but it can only be added to your shopping cart and purchased from 7pm on the day in question.
We want to give you the opportunity to find out about the items in advance so that you can buy them in good time when the sale starts.
In the product description, the status ‘Reserved’ means that the item has been temporarily set aside for another customer to view in our showroom. This option only applies to site visits and the item is not available during the reservation period. As soon as the reservation expires or is canceled, the item will be available again. If you are interested in a reserved product, you are welcome to contact us to find out the current status or to discuss alternatives.
This product is currently sold out. Don’t worry, you can simply add your name to our waiting list! As soon as a similar model in comparable condition is available again, we will notify you immediately. Simply enter your e-mail address and we’ll keep you up to date. That way, you’ll never miss an opportunity to secure the product you want!
You want to sell an item from Louis Vuitton or Chanel? Then please fill out the form at https://ilovehandbags.com/en/sell-to-us/ and upload a few photos. Please note that we only buy original products in good to very good condition without strong odors, tears or holes.
We regularly introduce new products. We also recommend that you subscribe to our newsletter and follow us on Instagram. That way you won’t miss all the new beautiful products we have in stock.
We grant you a 1-year warranty on all products. If a defect occurs within this period that is not due to improper handling, we will be happy to discuss how to remedy the situation. Normal signs of use and wearing parts such as drawstrings are excluded from the warranty.
Do you have any other questions that have not yet been answered?
Then please write us a message.